PRIVACY POLICY

This Privacy Policy is effective till December 31, 2024

This Privacy Policy aims to inform you how we collect and process your personal data.
Tour Project Limited controls the legrandbus.com website and any other means of collecting personal data, referred to as “we,” “us,” or “our” throughout this Privacy Policy. We are the primary data controller for this website, and our registered office is Windsor House, 40/41 Great Castle Street, London, England, W1W 8LU.

It is important that you read this Privacy Policy and any other privacy notice or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This Privacy Policy supplements the other notices and is not intended to override them.

We may amend this Privacy Policy anytime by posting the amended terms herein.

Your consent

We will only use and retain your personal data with your consent or on another lawful basis. We ask for your consent on those occasions and in those places where we specify what we will use your personal data for.

Contacting us

If you have any questions about our privacy policy or how we process your personal data, including any complaints, don’t hesitate to contact us by email at contact@legrandbus.com.

Our commitment

We respect your right to privacy and aim to ensure you have a trustworthy experience with us, including when using our websites and booking with or through us. We understand that you care about how we use your personal data, and we want to share with you the policies and practices we’ve adopted. This way, you can feel confident about how we handle your personal data.

Our privacy policy covers

Our Customers

Our privacy policy sets out how we process personal data (including information) relating to Customers who are:

booking or enquiring about booking tour services with or through us; or
the recipients of any tour services booked with or through us; or
customers or potential customers; or
customers who are purchasing gift certificates or
recipients of tour services that can be booked with or through us.

Examples of whom this policy covers

We include in this privacy policy personal data we process relating to:

Individuals who are making any inquiry or booking with us or through us, and individuals in respect of whom any inquiry or booking is made (such as friends, family members, tour group members, and officers and employees of businesses and organizations booking with or through us);
Individuals in respect of whom any inquiry or booking is made with us by an agent;
Where our customer is a business or organization, employees or individuals who are acting as representatives of that business or other organization, and individuals connected to that business or other organization, such as owners, partners, shareholders, and directors;
Individuals whose personal data is from other companies in our group (such as where you have consented to your personal data being disclosed to other group companies for marketing purposes).

When we are data processors, only

Please note that this privacy policy does not apply where we are processing personal data strictly as a sub-contractor or data processor on behalf of a third party and not on our own account. In this case, you should look to that third party and its privacy policy, which will be responsible for how we process that personal data.

Terms used in this policy

When we refer to “you” and “your” in this privacy policy, we refer to you, any individual whose personal data we process from time to time.

When we refer to “processing” of your personal data, this includes obtaining, recording, storing, or holding your personal data, and anything we do with it, such as organizing, adapting or altering it, retrieving, consulting or using it, disclosing it or otherwise making it available to others, combining it with other data, and blocking, erasing or destroying it.

When we refer to “tour services,” this covers all products and services that may be booked with or through us, such as bespoke holidays, package holidays, accommodation, tours, transport, and transfers (whether by air, coach, bus, train, ferry, taxi or other means), car hire, cruises, and charters and it includes both (1) all such products and services which we supply or operate ourselves (including where we sub-contract); and (2) any such products and services provided by a third party which we book for you (acting as agent for you or that third party). Tour services also include any services we or a third party provide in association with the tours, such as obtaining visas, foreign exchange, and providing local representatives and support.

What types of personal data we may process

This section summarizes the types of personal data about you that we process:

Data concerning you as an individual

We may collect the following:

Name
Home Address
Personal Email
Home Telephone Number
Mobile Telephone Number
Nationality
Passport Number
Driver’s License Number
Special Category Data (for example, health/medical information)
Payment Card details
Address (Billing Address for Card verification)
IP address
Location data
Mobile device-related information while you are using our mobile apps (if applicable)
Language of the audio guide used.

Business Related Information

If you are an individual associated with a business or other organization that is our customer, then your personal data may include the following information that we link to you:

business or organization details (such as name, address, telephone numbers, payment arrangements, financial information, etc.),
your relationship with that business or organization (such as owner, partner, director, shareholder, employee, or agent),
bank details and payment information to collect or refund payments, and
your contact details within that business (such as work address, work telephone, mobile numbers, work fax number, and work email address).

Inquiry and Booking information

Information concerning inquiries and bookings made with or through us for the tour services, including where you are making the inquiry or booking or are the recipient of the tour services to which the inquiry or booking relates. This information may include:

records of inquiries and searches for holiday and tour products made by or on your behalf,
details of your personal interests,
needs and other data relevant to your inquiry;
details of results, quotes, proposals, estimates, and other information given in response to inquiries;
details of the booking, tour, and other tour services booked or enquired about;
details of the Customer;
dates and times of the tour;
order and price information;
usage of discounts, promo codes, and gift certificates,
payment details (including card details);
foreign exchange requirements and arrangements; and
sensitive information such as health, medical, dietary, food and beverage preferences, allergy information, mobility, disability, or other requirements relevant to the service you are enquiring about or your contract with us.

Performance information

The information generated concerning the performance of any booking or other contract made with or through us, including information relating to anything arising during any holiday or other tour services and information relating to payments to be made.

Competition and Survey Information

Information is collected or generated out of any competitions or promotions we run or any surveys we conduct.

Account or Registration

Information concerning any accounts, registrations, or memberships with us.

Correspondence

Correspondence, communications, and messages, including between you and us and between us and third parties, relating to any booking or booking inquiry or performance of any contract.

Website Usage Information

We may collect information about your visits to, browsing of, and use of our website unless your web browser blocks this. The range of data we collect will depend on how you interact with our website. This information may include:

your IP address (a unique identifier allocated to your computer for your connection to the internet);
your computer device details (PC, tablet, smartphone, watch, etc.);
the make and version of web browser (e.g. Internet Explorer, Firefox, Safari, Opera, Chrome) you are using;
your operating system (e.g., Windows, Windows Phone, OSX, iOS, Android, Linux, etc);
your time zone;
your browser plug-ins;
any web page you came from, identified as the referrer web page address by your web browser;
cookies;
page response times;
download error;
pages and parts of pages you visit;
usage you make of our website, including inquiries and searches undertaken, and registrations for accounts, forums, etc.;
services and products you viewed;
length of visit to website and pages;
page interaction information (such as scrolling, keys pressed, mouse clicks, touches, and mouse-overs).

This will normally be collected and used anonymously and aggregated for analysis, with your name and any characteristics identifying you remaining anonymous, but our privacy policy will apply, and it will be treated as your personal data if this information is in any way linked to you personally

This information may also include:

data inputted into forms and fields;
registrations for any accounts,
forum,
feedback mechanism,
social functionality,
newsletters or other features of our site;
usernames and passwords,
log-in / out history and settings;
actions are taken within any account or other registration, including view and update and changes to settings and posts to any forum, feedback, review, or other social functionality on our website.

How we collect or generate your personal data

This section describes how we may collect or generate personal data concerning you.

Visiting our website

You or your computer may provide personal data by visiting and using our website. This includes information that is automatically provided by your browser to our servers; information recorded on our web servers about your interaction with our website and pages viewed; information we capture or place on your computer or generate using cookies or other technologies on our website; and information you input into forms and fields on our website.

Another way to collect the information

Photograph or video:

When you embark on our vehicle, your photograph may be taken for marketing purposes. We will always ask for consent to photograph or video. If you consent to have your photo taken and used for marketing or PR purposes, we will hold your name, image, and age (if applicable) on file for future re-use.

Call Recording and Monitoring:

Please be aware that calls to and from LE GRAND may be recorded. We may use the call recordings to monitor our customer service for quality or compliance purposes, to check the accuracy of the information you provide us, for fraud prevention purposes, or to provide training to our staff. We will retain the call recordings for as long as reasonably necessary to perform such activities and then delete them. Any personal information obtained from you during the call will be treated in accordance with the provisions of this Privacy Policy.

Children under 14:

The services offered by LE GRAND are not directed at children under 14 years old traveling alone. The use of any of our services is only allowed with the valid consent of a parent or a guardian. If we receive information from a child under 14, we reserve the right to delete it. If you believe a child has submitted personal data on or through our sites without the consent and supervision of a parent or guardian, please contact us via the details provided above so we can take necessary action.

Cookies and Analytical tools:

We also collect information about you through cookies and analytical tools, e.g., Google Analytics. We use cookies to enhance customer experience on our websites. Cookies mean that www.legrandbus.com website will remember you for a particular purpose and a particular amount of time. To see our cookies policy, click here.

Data you provide

Your personal data will include data you provide (or later amend), whether:

from correspondence with you;
verbally to us over the phone or in person;
by filing in any field or form on a website;
by filling in any printed form we provide you with;
by email;
from documents you provide us with and
from updates to any information you provide to us from time to time.

This includes when you:

register or subscribe for any service, account, member, or loyalty program,
make an inquiry or booking for a holiday or other tour services whether in person, by phone, through our website, or otherwise;
send us your comments or suggestions;
subscribe to any newsletter or other publication;
and request sales and advertising information, including brochures.

Data obtained from third parties

We may obtain personal data concerning you from third parties, including from:

providers of any holidays, accommodation, and other tour services that are enquired about or booked, and their intermediaries;
credit, fraud, identity, and other searches we may undertake, including searches with public records and regulatory and private organisations;
any business or organization you are associated with, from telephone numbers identified by the telephone system when you telephone us.
Other / Third-Party Websites: On our website, you may find links to third-party websites that are not in our control. Once you leave our website, we cannot be responsible for the protection and privacy of your personal data and the information you provide on other websites/third parties. Their website is covered under their privacy policy and data collection policies and is not covered by this Privacy Policy. In this case, you should take the necessary care and review their privacy statement.

Data generated by us

We and any suppliers or sub-contractors working for us may generate personal data relating to you, including:

in connection with responding to and dealing with any inquiry, booking or complaint; or
in performing any booking or other contract with you; or
through the analysis of your personal data; or
data gained from your use of our website.

What do we use your personal data for?

This section sets out the uses we make of your personal data and the legal basis for doing this.

Operate our website

To operate and provide the search, booking, accounts, review, forums, and other services, facilities, and functions of our websites. This includes managing any accounts or registrations you have with our websites and making changes to your settings and profile at your request.

Provide information and respond to inquiries

To provide you the information about our website, systems, and services, including responding to booking inquiries and searches for holidays and tours, and to keep you updated generally. This is done on the basis of our legitimate interests in ensuring our business is run efficiently.

Bookings and other contracts

To enable you to make bookings and to fulfil, provide, perform, administer, manage, and enforce all bookings, orders, and other contracts which relate to you (including if you are a passenger in a booking made by someone else) and to process any transactions authorised or made with us which relate to you. This is done based on our legitimate interests in ensuring our business is run efficiently.

Payments

To collect and make payments due and administer our accounts. This is necessary for the preparation of any contract between us.

Communication with Customers

To communicate with you concerning any inquiries, bookings, tour services provided, problems, and complaints, and to respond to your submissions, inquiries, or requests. This is done based on our legitimate interests in ensuring our business is run efficiently.

Record Keeping

To keep internal records and maintain reasonable archives, including concerning enquiries, bookings, contracts, tour services, and complaints. This is done on the basis of our legitimate interests in ensuring our business to run efficiently.

Manage and improve our business.

We may collect information in order:

to analyse, audit, provide, operate, administer, maintain, and improve our business, website, systems, and services;
to carry out surveys and analyse the results;
to run promotions and competitions;
to undertake product or customer research/development;
to assist us in and help us to improve our sales,
for editorial, advertising, and marketing processes;
to carry out other business development and improvement activities, and
to provide training to our staff, sub-contractors, and suppliers.

For example, we may use your personal data to help us profile how our customers generally use our websites and book tour services with (or through) us. We may also use this information to ascertain interests so that we can better tailor our business offerings. This is done based on our legitimate interests in ensuring our business runs efficiently.

Direct marketing

To carry out direct marketing to you.

Advertising

To report aggregate information concerning usage of our websites to our advertisers. We normally create anonymous statistical data about browsing actions and patterns without identifying individuals.

Anything you have specifically consented to

For any purpose for which we have obtained your consent. We will do this only where you have a choice whether to consent or not, you have control over that data, and you have had to take an affirmative step to give consent on an informed basis.

Consequences of Not Providing Your Data

You are not obligated to provide your personal information; however, where the information is required for us to provide you with our services/deliver your products, we may not be able to offer some/all our services without it.

PERIOD FOR RETAINING YOUR DATA

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including to satisfy any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data, and whether we can achieve those purposes through other means, and the applicable legal requirements.

Use of your personal data for direct marketing

We do not use or disclose your personal data for direct marketing purposes unless:

we have obtained your consent to this, such as through an opt-in box on any form or website of ours and/or
you have made a booking with us, and there is a legitimate interest to do it.

In addition to data protection law, if we use your personal information for direct marketing purposes, we may also be subject to additional rules that regulate direct marketing. “direct marketing” means direct marketing material or advertising to a particular individual.

Direct marketing by us

We will use your personal data to send you marketing information (including adverts and details of promotions) about services:

offered by us;
which can be booked with third parties through us;
which can be booked with other companies within our group; and
Individuals whose personal data is from other companies in our group (such as where you have consented to your personal data being disclosed to other group companies for marketing purposes).

Where applicable, we will only send you marketing information about the categories of tour services you have selected. Also, we will only contact you in the manner you agreed to (e.g., by email).

Withdrawing from Direct Marketing

You are free to stop receiving marketing information from us at any time by contacting us as detailed in this privacy notice or by following the instructions set out in our marketing communications. If you email us to withdraw your consent, it would be helpful if you could insert the word “Unsubscribe” as the subject heading.”

When you elect to stop receiving marketing information, we will, from that point onwards, not share your information further with any other third parties.

You are also free, at any time, to notify any third party to whom we have previously passed your contact details that you no longer wish to receive marketing communications from them.

Disclosure of your personal data

We transfer your personal data to third parties in the following circumstances:

Credit Checks, etc.

We may disclose your personal data to third parties (including intermediaries) as necessary to carry out any checks regarding your financial standing. The identities of these parties may change from time to time. They may include credit reference agencies and other companies for use in credit decisions, for fraud prevention, and to pursue debtors.

Bookings and performance of contracts

We disclose your personal data to third parties (including intermediaries) as necessary to deal with any booking enquiry being made by or for you, to make any booking requested by or for you, to perform and administer any booking for you or other contracts with or in respect of you.

This may include

to collect payments to be made by you,
to investigate and respond to complaints, and
to enforce any booking or other contract with you.

Such third parties may include any suppliers or sub-contractors and their agents. The identities of these parties may change occasionally, and they are engaged so we can provide our services to you.

Suppliers of tours and other services

We may disclose your personal data to any third party (e.g., supplier, contractor, sub-contractor) we make any inquiries with concerning or engage or sub-contract to perform any booking or other contract, including to provide any tour or other products or services we have agreed to provide to you to perform our contract with you.

We may disclose your personal data to any supplier with whom we make any enquiry concerning or book any tour or other products and services for you as an agent (whether as an agent for you, someone representing you, or the supplier), such as a tour operator. Details of any third-party tour operators or other third parties responsible for or supplying you with the tour services booked or enquired about may be obtained from us on request. They may be stated in any tour or other brochure provided by us.

Insurance

If any application is made through us for any tour or other insurance to cover you, we will pass your personal data on to the insurer. Information you provide may be put onto a register of claims and shared with other insurers to prevent fraudulent claims.

Business Function Outsourcing

Where we use third parties to host, provide, operate, or supply any part of our websites, databases, systems, business, or services, or carry out on our behalf any of our business functions or actions (including sending mail, processing payments, providing marketing assistance, providing customer and advertising analysis, and providing customer services), then then we may provide your personal data to them as required for use for or processing as part of those purposes.

Public forums, etc.

Where any facility on our website is clearly designed to make certain of your personal data public (e.g. posts you make to any public forum or reviews facility) then any personal data you provide in relation to that forum or other facility, which is provided in circumstance where it is clear that it is intended to be published, will be disclosed to the public accordingly, subject to moderation by us and to the terms of this privacy policy.

Legal Requirements

We may supply personal data to a government authority or regulator where required to:

comply with a legal requirement,
for the administration of justice,
for the purposes of customs, visas, and immigration, or
where reasonably required to protect your vital interests or
enforce any booking or other contract.

We may disclose your personal data where otherwise required by or permitted by law.

Business Customers who are businesses (not individuals)

If you are a business or organization (“Business Customer”), and we are holding the personal data of any authorized representative (such as an employee agent, employee, officer, owner, partner, or director), then we may disclose to them that personal data.

Suppose a Business Customer is making a booking or booking inquiry on behalf of an individual, with that person’s authority. In that case, we may disclose to our Business Customer that individual’s personal data as reasonably required in connection with such booking or inquiry, or the subsequent performance of or payment for any booking made.

Business acquirers

If our business is ever transferred to a third party, then your personal data will be transferred to the acquirer to enable them to continue our business.

How will third parties handle your personal data?

Where we provide your personal data to a third party, one of the following two circumstances will apply:

Processing on our behalf

In some cases, others may hold and otherwise process your personal data on our behalf. We have not included the names of our service partners as these will change over time. We will remain responsible for what they do with your personal data, and your personal data will only be held and processed by them in accordance with our instructions and this privacy policy. Sharing your data is necessary for the performance of any contract with you and for the efficient provision of our services.

Processing on their account

In other cases, your personal data may need to be provided to them to be held and processed by them in their own right and on their own account. In such case, they will have their own responsibility for your personal data, subject to their own privacy policy, and we will not be responsible for what they do with it following disclosure. This will only be done to perform the contract.

Location of your personal data

We (and any affiliate, subcontractor, or other person processing your personal data on our behalf) may transfer, store, and otherwise process your personal data anywhere within the Data Protection Act 2018 and the General Data Protection Regulation 2016/679 (‘GDPR”).

We will only send your personal data outside the GDPR to companies within our group or parties with whom we have a contract. We ensure your personal data is protected by requiring all our group companies to follow the same rules when processing your personal data. This means within our group and for those other organizations with whom we have contracts, we ensure that we have in place adequate safeguards in respect of such transfers outside the GDPR. You can learn what adequate safeguards these are by contacting us using the details provided in this privacy notice.

Keeping your data secure

Our security measures

We take appropriate technical and organizational measures to secure your information and to protect it against unauthorized or unlawful use and accidental loss or destruction, including:

only sharing and providing access to your information to the minimum extent necessary, subject to confidentiality restrictions where appropriate, and on an anonymized basis wherever possible;
using secure servers to store your information;
verifying the identity of any individual who requests access to information before granting them access to information;
Use Secure Sockets Layer (SSL) and Transport Layer Security (TLS) software or similar encryption technologies to encrypt your personal and payment transactions.

Transmission of information over email is not secure, and if you submit any information to us over the internet by email, you do so entirely at your own risk. We cannot be responsible for any costs, expenses, loss of profits, harm to reputation, damages, liabilities, or any other form of loss or damage suffered by you as a result of your decision to transmit information to us by email.

Your security measures

For your privacy protection, we encourage you to maintain anti-virus and other malware protection software on your computers and other devices and maintain your own measures to protect your personal data. Please do not include sensitive personal data in any emails you send us, including payment card information.

We also encourage you to be careful about who you give personal data to. We never contact you to ask you for sensitive personal data, such as payment card information, or sensitive personal data, such as passport numbers or log-in details, and we will only ask you for such information in person or through our website, or by telephone in connection with a booking you are making or have made. Please let us know if someone purports to contact you in our name.

Your Rights

Our privacy policy is not intended to create a contract or form part of any contract. You have certain non-contractual rights under the laws noted above, which we summarize below. If you contact us about these rights, we may ask for proof of your identity before we act and may refuse to act if you do not provide this or your identity is not established by you. This is to ensure that your data is protected and kept secure.

Access to your personal data

You may request us to tell you whether we are processing personal data about you, to tell you what personal data we are processing and for what purposes, and to provide you with a copy of our personal data.

The law does allow us, in certain cases, to refuse your request, and we will advise you at the time if this is the case.

Rectification

You have the right to amend your personal data if it is inaccurate or incomplete.

A right to object

You have the right to object to using your personal information for direct marketing or where we use it because we say we have a legitimate interest in using it.

Deletion of Data inaccuracies

You have the right to have your personal information deleted or removed in certain circumstances, and we may have the right to refuse to do so in some cases.

Portability

You have the right to obtain and re-use your personal information for your own use in certain circumstances.

Restrict Processing

You are free to withdraw your consent at any time. Please contact us.

Right to withdraw your consent.

You are free to withdraw your consent at any time. Please contact us

Changes to this privacy policy

We may change this privacy policy at any time and occasionally without notice, including by publishing a new version on our website. You should check this privacy policy for updates each time you visit our website to ensure you are aware of any changes. You should check the top of the document to see the latest version in force. Any change will be prospective only, and we will not make any changes that have a retroactive effect unless legally required to do so.

Applicable Law And Disputes

Our privacy policy is subject to the law of the United Kingdom, and the courts of the United Kingdom can determine disputes.