FREQUENTLY ASKED QUESTIONS

We offer the most luxurious sightseeing bus tour in the world. While some other buses may appear similar from the outside, you’ll truly see and feel the difference once onboard. We are committed to delivering the ultimate luxury experience for your London sightseeing, encompassing style, ambiance, music, service, snacks, and beverages

Online bookings provide the following exclusive options:
– individual seat selection
– use of Gift Certificates
– use of Promo codes
– ordering alcoholic drinks

LE GRAND operates daily unless otherwise announced

We operate up to four tours daily, and you can choose your preferred date and time when booking online. Alternatively, visit our Itineraries page on the website for general information about tour start times and frequency

The duration of the regular tour may vary from 1 hour and 30 minutes to 2 hours, depending on traffic conditions

The departure point can be found at Piccadilly at the corner of Green Park and the Ritz Hotel

The tour concludes at the departure point

No, our tours are non-stop

Our buses are wheelchair accessible, with ramps allowing access to all vehicles in our fleet. However, there is space for only one wheelchair per bus, and we have specific restrictions regarding wheelchair dimensions and weight. To confirm if your wheelchair can be accommodated, please email contact@legrandbus.com with a photo of your wheelchair, width, and weight details. More information is available on our website

No, smoking is not allowed

There is limited to no luggage storage space on board. Only small handbags are permitted. Umbrellas may only be carried in special pouches. They can be collected and kept downstairs

Yes, there is a toilet on board

Pets are not allowed on our tours

Yes, we may provide discounts for groups of 10 or more. Don’t hesitate to contact us via email at contact@legrandbus.com for more information

We do not offer special conditions for senior citizens

No, we don’t. Due to the vehicle and tour specifics, prams, bassinets, and pushchairs are not permitted on board

All tours include an audio guide in the following languages:
– English
– French
– Spanish
– German
– Chinese
– Russian
Headphones with the audio guide are provided onboard

We accept Visa, Mastercard, Eurocard, and American Express for online payments. Cash and cheques are not accepted

To avoid sharing your table with strangers, you should ensure that when booking online, the number of seats at the table matches the number of tour tickets you have paid for

You will receive an e-ticket automatically at the email address you provided during the booking. The e-ticket includes your unique reference number and the name you indicated in the booking

If there is any issue with your booking or payment details, we will contact you via the telephone number or email address provided in your booking

Printing your ticket is not required. However, you must have the unique reference number or the name used for the booking to board. Showing your ticket on your smartphone may also be necessary

Yes, you can change the date or time of your tour, but this cannot be done online. To make changes, please contact us via email at contact@legrandbus.com at least 72 hours before your booking date. Ensure your request includes complete booking information, the original ticket, a valid telephone number, and your preferred new date and time for a regular tour. We will process your request and issue a new ticket if availability allows

While you can cancel your trip, we do not offer refunds. Alternatively, you can change the date and time of your tour, as explained above

We strongly recommend arriving at the departure point at least 15 minutes before the start time. If you miss the start time stated in your booking, the bus will start the tour without you

The amount of money (including the used Promo Code or Gift Certificate) paid at the time of booking is non-refundable

Suppose a tour is canceled on our initiative and an authorized LE GRAND representative (sender’s address—contact@legrandbus.com) has informed you in writing to the email address you provided when booking. In that case, if we have the relevant details, the total price of the booking will be refunded to the person who paid for the booking. The Promo Code and Gift Certificate used will be fully restored

The best way to do this is to purchase our LE GRAND Gift Certificate. After purchase, the LE GRAND Gift Certificate can be used to cover expenses for the tour, drinks, and snacks when making an online booking. The certificate remains valid for 12 months from the date of purchase. For more information, please visit our Gift Certificate webpage

If the full amount of the LE GRAND Gift Certificate is not used on a booking, the remaining balance will not be refunded. We regret that lost Gift Certificates cannot be replaced or restored. Once a Gift Certificate has expired, it cannot be used or refunded

The promo code offers a one-time discount on the tour price only. No discounts are available on drinks, snacks, or desserts

Yes, the bus is available for private hires. For more information, please visit our Private Hire page, submit an inquiry using our Contact form, or send us an email at contact@legrandbus.com

No, the tour price does not include snacks, desserts or drinks

The waiter will take a non-alcoholic drink order at any time, yes, or during the tour. Alcoholic beverage ordering is only done online and only before the start of the tour

No, we do not sell alcoholic drinks on the tour, but it’s possible to pre-order them. We will refund any unopened bottles

LE GRAND Luxury Tours only offers snacks and desserts prepared by our suppliers. Based on the information we have received from our suppliers, we have indicated the main allergens next to each item on the menu. As appetizers, desserts, and drinks are not included in the tour price, you must consider any food allergies or intolerances you or your group members may have when ordering. We accept no responsibility for your choices or consequences

No, we do not offer a specific children’s menu

Don’t hesitate to get in touch with us at contact@legrandbus.com. We are happy to receive your comments and feedback

It is entirely your choice. If you would like to receive news, special offers, or other information, we will be happy to send it to you at the email address provided